ChartisInsurance.com

0800 980 4313

    Benefits of the Plan
    • Cash payments upon diagnosis with a range of cover options available:  £25,000 Standard Cover, £50,000 Premier Cover, £75,000 Platinum Cover, £100,000 Platinum Plus Cover.
    • OR £1,000 for related early stage cancers which have not spread
    • CancerCare Support Service
    • We'll even pay your first month's premium

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  • To ensure you receive full cover you should disclose all relevant information when completing the application.
     
    The policy documents are available in English. Hard copies can be provided on request.
  • Download Policy Summary
    Download Policy Document
    About Our Services
  • Choose your FREE gift

  • Contact Us - 0800 048 1652

Cancer myth busting

  • Myth: Stress can cause cancer
    Research has shown that stressful events can change the hormone level in the body however there is no conclusive evidence to suggest that the changes cause cancer.   
        
    Myth: Red wine can protect against cancer
    A small study suggested that 1-2 units of alcohol a day can reduce the risk of prostate cancer by up to 50%; there is no strong evidence that red wine can protect against cancer.

    Source: Cancer Research UK

  • About Chartis
Making a claim
  • With the CancerCare Plan, we want to make sure that you get the financial help and emotional support you need as soon as possible after you are diagnosed with cancer.

    To claim, you simply need to contact CancerCare as soon as possible after diagnosis. You can call us on 0845 070 1988* or you can download a claim form from below.

    When you submit your claim form you will need to provide some information and evidence that supports the diagnosis of cancer.

    If we need you to have a medical examination we will pay the cost of it plus reasonable travel costs, if you agree them with us beforehand.

    *Calls may be monitored or recorded for training and quality purposes.

  • Claim Document

     CancerCare Claim Form (47 KB)                                                                 
Contact Us
Contact Us
  • Postal address
    Chartis Direct
    96 George Street
    Croydon
    CR9 1BU

    Phone contacts
    All product enquiries phone 0800 048 1652

    Calls may be monitored or recorded for training and quality purposes.

    Opening hours
    Monday – Friday 8:30am – 8:00pm

    If you prefer, you can also contact us by email. We can also send you more information on any of our products by post.  Click here to request more information.

  • Complaints

    We are committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service. If you are not satisfied with the service you have received you should contact one of the following:

    If your complaint is about a claim: Claims Manager, Chartis Direct, 96 George Street, Croydon CR9 1BU.  Telephone 020 8662 8101 and quote your claim and policy number.
     
    If your complaint is not about a claim: Customer Support Manager, Chartis Direct, 96 George Street, Croydon CR9 1BU.  Telephone 020 8662 8100 and quote your policy number.

    We will acknowledge your complaint and keep you regularly informed about the progress of your complaint. For complaints relating to claims, it may take us a little longer to respond to you, especially if we need to consult with medical professionals, however we will let you know what information we are waiting for.

    We will do our best to resolve the complaint quickly and will issue a final response letter to you addressing the issues raised. If we are not able to resolve your complaint to your satisfaction you may be entitled to refer any disagreement to the Financial Ombudsman Service to review your case, without affecting your legal right to take action. The address is:

    Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London
    E14 9SR
     
    Telephone: 0845 080 1800
    www.financial-ombudsman.org.uk

    How to contact us
    Chartis Direct
    96 George Street
    Croydon
    Surrey
    CR9 1BU

    Telephone: 020 8662 8100

    Calls may be monitored or recorded for training and quality purposes.

    Financial Services Compensation Scheme (FSCS)
    We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we are unable to meet our financial obligations.
    Further information about compensation scheme arrangements is available from the FSCS website at www.fscs.org.uk, or by writing to:

    Financial Services Compensation Scheme
    7th floor Lloyds Chambers
    Portsoken Street
    London
    E1 8BN

    or by calling 020 7892 7300 or 0800 678 1100