ChartisInsurance.com

0800 980 4313

    Benefits of the Plan

  • 5 reasons this Plan could be right for you

    1. You are concerned about the impact of injuries on your life and independence
    2. You realise you could be injured anywhere at any time
    3. If an injury limited your mobility, you might want some help around the home
    4. You'd like a plan that you can keep for as long as you like, regardless of your age
    5. You want to include your partner on your cover and enjoy extra savings
  • The policy documents are available in English.
    Hard copies can be provided on request.
  • Download Policy Summary
    Download Policy Document
    About Our Services

  • Contact Us - 0800 980 4317

Making a claim
  • The aim of the Over 50s Personal Accident Plan is to get financial help to you following any injury covered by the Plan. If you need to make a claim simply contact Chartis Direct as soon as reasonably practical after the accident and we’ll pop a claims form in the post to you.

    You can call 020 8662 8101 or write to: Chartis Direct, 96 George Street, Croydon CR9 1BU.

    Once the form’s completed you can return it to us along with any certificates and further information in support of your claim. We may also ask you to attend one or more medical examinations. We will pay the cost of any such examination plus reasonable travel costs, if you agree them with us beforehand.

  • Claim Specific FAQs

    1. Is motorcycling covered?
      Yes, the Chartis Direct Over 50s Personal Accident Plan does cover you should you be involved in an accident that causes permanent injury, death or hospitalisation (for at least 24 hours) while riding a motorbike. However, all benefits payable under the Plan are halved for accidents whilst riding a motorbike.
    2. Are skiing accidents covered?
      Yes, the Chartis Direct Personal Accident Plan does cover you while skiing.
    3. Is riding a jet ski covered?
      Yes, the Chartis Direct Personal Accident Plan does cover you while riding a jet ski.
    4. What is not covered?
      No benefit will be paid for injury, loss, or hospitalisation:  
        
      1. If the accident occurs in a country where a state of war exists (declared or not) if the accident was the direct consequence of the war.
      2. While you are flying unless you are a fare–paying passenger.
      3. If you take a drug or drugs.
      4. If your injuries are intentionally self–inflicted.
      5. If you commit or attempt to commit suicide.
      6. While you are committing or attempting to commit a crime.
      7. If it results in a diagnosis of fibromyalgia, myalgic encephalomyelitis [ME], chronic fatigue syndrome, post–traumatic stress disorder or any mental or nervous disorder.
      8. If it results from sickness or disease.
      9. If you cease to be a UK resident.
    5. Do the rates go up as I get older?
      No, your rate will not increase because of your age.
    6. To whom are the benefits of the Plan paid?
      All the benefits are paid to the person who is injured, if the injured person dies, the benefits are paid to the insured person’s estate.
    7. When is my cover effective?
      Your cover will be effective immediately once we process your completed application form.
    8. Is this life insurance?
      No, this is Personal Accident cover which covers you for accidents resulting in a permanent injury, hospital stays over 24hrs and accidental death as the result of an accident.
Contact Us
Contact Us
  • Postal address
    Chartis Direct
    96 George Street
    Croydon
    CR9 1BU

    Phone contacts
    All product enquiries phone 0800 980 4317

    Calls may be monitored or recorded for training and quality purposes.

    Opening hours
    8.00am - 8.00pm Monday to Friday
    9.00am - 4.00pm Saturday 
       
    If you prefer, you can also contact us by email.

    We can also send you more information on any of our products by post. Click here to request more information.

  • Complaints

    We are committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service. If you are not satisfied with the service you have received you should contact one of the following:

    If your complaint is about a claim: Claims Manager, Chartis Direct, 96 George Street, Croydon CR9 1BU. Telephone 020 8662 8101 and quote your claim and policy number.
      
    If your complaint is not about a claim: Customer Support Manager, Chartis Direct 96 George Street, Croydon CR9 1BU. Telephone 020 8662 8100 and quote your policy number. 
     
    We will acknowledge your complaint and keep you regularly informed about the progress of your complaint. For complaints relating to claims, it may take us a little longer to respond to you, especially if we need to consult with medical professionals, however we will let you know what information we are waiting for.

    We will do our best to resolve the complaint quickly and will issue a final response letter to you addressing the issues raised. If we are not able to resolve your complaint to your satisfaction you may be entitled to refer any disagreement to the Financial Ombudsman Service to review your case, without affecting your legal right to take action. The address is:
     
    Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    London
    E14 9SR
         
    Telephone: 0845 080 1800
    www.financial-ombudsman.org.uk

    How to contact us
    Chartis Direct
    96 George Street
    Croydon
    Surrey
    CR9 1BU

    Telephone: 020 8662 8100
     
    Calls may be monitored or recorded for training and quality purposes.
        
    Financial Services Compensation Scheme (FSCS)
    We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we are unable to meet our financial obligations.
     
    Further information about compensation scheme arrangements is available from the FSCS website at www.fscs.org.uk, or by writing to:
     
    Financial Services Compensation Scheme
    7th floor Lloyds Chambers
    Portsoken Street
    London
    E1 8BN

    or by calling 020 7892 7300 or 0800 678 1100

     
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