All Products
WellWoman
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Benefits of the Plan
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- Cash payments upon diagnosis with the following cover options available: £25,000 Standard Cover and £50,000 Premier Cover.
- OR £1,000 for early stage cancers which have not spread
- 24 hour Medical Helpline
- Care Advisory Service
- We'll even pay your first month's premium
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To ensure you receive full cover you should disclose all relevant information when completing the application.
The policy documents are available in English. Hard copies can be provided on request. -
Download Policy Summary 
Download Policy Document About Our Services -
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Contact Us - 0800 980 4313
Real Life - Yvonne’s Story
Making a claim
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You’ll need to complete a claims form – this can be downloaded from this site or you can call on
020 8662 8195 and we’ll pop a form in the post for you.
Part A of the form should be completed by you and Part B should be completed by either your GP or the hospital consultant. Any fee charged for the completion of the form has to be paid by you. Once you have completed the simply send the completed form back to us to the address on the form.
If we need to obtain further medical evidence we let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports will be paid by us.Claim Document
WellWoman Claim Form (62.4 KB)
Contact Us
Contact Us
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Postal address
Chartis Direct
96 George Street
Croydon
CR9 1BU
Phone contacts
All product enquiries phone 0800 980 4313
Calls may be monitored or recorded for training and quality purposes.
Opening hours
Monday – Friday 9am – 5pm
If you prefer, you can also contact us by email.
We can also send you more information on any of our products by post.
Click here to request more information. -
Complaints
We are committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service. If you are not satisfied with the service you have received you should contact one of the following:
If your complaint is about a claim: Claims Manager, Chartis Direct, 96 George Street, Croydon CR9 1BU. Telephone 020 8662 8101 and quote your claim and policy number.
If your complaint is not about a claim: Customer Support Manager, Chartis Direct, 96 George Street, Croydon CR9 1BU. Telephone 020 8662 8100 and quote your policy number.
We will acknowledge your complaint and keep you regularly informed about the progress of your complaint. For complaints relating to claims, it may take us a little longer to respond to you, especially if we need to consult with medical professionals, however we will let you know what information we are waiting for.
We will do our best to resolve the complaint quickly and will issue a final response letter to you addressing the issues raised. If we are not able to resolve your complaint to your satisfaction you may be entitled to refer any disagreement to the Financial Ombudsman Service to review your case, without affecting your legal right to take action. The address is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk
How to contact us
Chartis Direct
96 George Street
Croydon
Surrey
CR9 1BU
Telephone: 020 8662 8100
Calls may be monitored or recorded for training and quality purposes.
Financial Services Compensation Scheme (FSCS)
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we are unable to meet our financial obligations.
Further information about compensation scheme arrangements is available from the FSCS website at www.fscs.org.uk, or by writing to:
Financial Services Compensation Scheme
7th floor Lloyds Chambers
Portsoken Street
London
E1 8BN
or by calling 020 7892 7300 or 0800 678 1100